Return Policy

Return Policy

We want you to love your purchase from So Much Cuteness! If you're not entirely satisfied with your order, we're here to help. Please take a moment to review our return policy:

1. Eligibility for Returns:

• We accept returns for items that are in new, unworn, and unwashed condition with all original tags and packaging intact.

2. Return Period:

• You have 7 days from the date of delivery to initiate a return.

3. Return Process:

• To initiate a return, please contact our customer support team at, contactus@somuchcuteness.com. They will guide you through the return process and provide you with a return label.
• Please securely package the item(s) you wish to return along with a copy of the original packing slip or order confirmation.
• Ship the package to the address provided by our customer support team. We recommend using a trackable shipping method to ensure the safe delivery of your return.

5. Refunds:

• Once we receive and inspect your return or confirm of return, we will process your refund. Refunds will be issued to the original payment method used for the purchase.
• Please allow 1-3 business days for the refund to appear in your account. Note that processing times may vary depending on your payment provider.

6. Cancellations:

• Cancellations must be done within 24 hours. After 24 hours there is no guarantee for a cancellation. If a cancellation is not possible then the purchaser will have to wait for the item to arrive and then inquire for a return/refund.

7. Exchanges:

• We currently do not offer direct exchanges. If you would like a different size, color, or item, please follow the return process outlined above and then place a new order for the desired item.

8. Non-Returnable Items:

• The following items are non-returnable: Face masks.

9. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving the order. We will arrange for a replacement or refund.

10. Additional Notes:

• Please ensure that all returned items are carefully packaged to prevent damage during transit.
• We reserve the right to refuse returns that do not meet the eligibility criteria outlined above.
• If you have any questions or concerns about our return policy, please don't hesitate to reach out to our customer support team.
• If the item is damaged/defective, pictures/video will need to be provided.

Thank you for shopping with So Much Cuteness! Your satisfaction is our top priority.